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Always It is Teamwork for our Agents

As a GOZUGA agent, prioritizing our customers above all else is not just a duty but a cornerstone of our commitment to excellence. We understand that every journey is unique, and our foremost goal is to ensure that each traveler experiences the highest quality of assistance and support every step of the way. By putting our customers first, we demonstrate our unwavering dedication to providing unparalleled service, personalized care, and expert guidance to enhance their travel experiences.

Our agents are committed to upholding the integrity of our company by maintaining transparency and honesty in all interactions. We believe in building trusting relationships with our customers, and transparency is key to fostering that trust. By keeping communication channels open and providing clear, accurate information, we empower travelers to make informed decisions and navigate their journeys with confidence.

At GOZUGA, we recognize that our success is directly linked to the satisfaction and happiness of our customers. Therefore, we go above and beyond to ensure that their needs are met and their expectations are exceeded. Whether it's assisting with booking arrangements, offering travel advice, or resolving any issues that may arise, our agents are dedicated to providing prompt, efficient, and reliable service.

In essence, by prioritizing our customers, upholding the integrity of our company, and maintaining transparency in all dealings, GOZUGA agents embody the values of professionalism, excellence, and customer-centricity.


Our commitment to putting customers first is not just a philosophy but a promise—a promise to deliver exceptional travel experiences that leave a lasting impression and inspire travelers to explore the world with confidence within the hands of each of our GOZUGA's Agents.

The Table of the 10 Commandments of the Agents of GOZUGA

  1. Customer Engagement: Regularly engage with customers to understand their travel preferences, needs, and concerns.

  2. Booking Assistance: Provide expert assistance in booking flights, hotels, car rentals, and other travel arrangements tailored to each customer's requirements.

  3. Itinerary Planning: Create personalized travel itineraries based on customer preferences, budget, and destination, ensuring a seamless and enjoyable travel experience.

  4. Customer Support: Offer ongoing support to customers throughout their journey, addressing any inquiries, concerns, or issues promptly and professionally.

  5. Follow-Up Communication: Conduct follow-up communication with customers post-travel to gather feedback, address any post-trip issues, and ensure customer satisfaction.

  6. Promotion and Sales: Actively promote special offers, discounts, and package deals to customers, maximizing sales opportunities while providing value-added services.

  7. Continuous Learning: Stay updated on industry trends, destination information, and product knowledge to offer customers the most relevant and up-to-date travel advice and recommendations.

  8. Relationship Building: Build and maintain strong relationships with customers to foster loyalty and repeat business, ensuring a positive and memorable experience with every interaction.

  9. Documentation and Record Keeping: Maintain accurate records of customer interactions, bookings, and preferences to facilitate efficient follow-up and personalized service.

  10. Adherence to Policies and Procedures: Ensure compliance with company policies, procedures, and industry regulations in all customer interactions and transactions.

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Committed to Excellence: Always Putting
Our Clients First...


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Useful Forms for Agents

Here you can find some of our useful forms for agents.

If you need help please request the assistance of your coordinator. 

Remember that your client can enter the agreed amount for their reservation.
However, it is your responsibility as independent Agent to keep track of such payment and the amount made. Verify that the payment corresponds to what is required by the company for any reservation made.
Payments (Latam Agents) in the form of bank transfer in Colombia use: BANCOLOMBIA
Saving Account No. 716-000061-89 of GRUPO GOZUGA S.A.S -.
Payments (Global Agents) in the form of bank transfer in USA use: SCCU - SPACE COAST CREDIT UNION
Checking Account No. 8100017440702 - Routing No.  263177903 of WEXOOS USA -.
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